Changes to the booking system

Every day from 08.30 am to 10.30 am we hold an Emergency Walk - in Clinic

You do not need an appointment.  However, this service is for emergency appointments only

You will be seen by a nurse and will have to wait in turn to be seen.  If the nurse thinks you need to see a doctor she will refer you to the duty doctor. 

Children and the chronically sick will be seen first.  You will not be seen in this clinic if you do not require immediate attention.

Routine Appointments

Routine appointments are now available up to four weeks in advance.  You can now plan your routine appointments to fit around days off work or your next prescription.

Where possible we will try to make an appointment for the doctor of your choice.

Additional Number

Between 8.15 am and 5.00 pm you can now ring the surgery on 0121 465 5739.  During out of hours you must still ring 0845 6750559

 Click here to book/cancel your appointment online (you must be registered)

Home Visits

Patients whose illness prevents them from attending the surgery may be visited at home at the discretion of the doctor. Requests for visits should be made before 10.00am if possible. This will help the doctors to plan their rounds and avoid unnecessary delay.

You will be asked to give your name, address, year of birth and brief details of your problem. It is always best to attend the surgery wherever possible.

Home Visits for Children

Home visits for children are not encouraged by the practice as children under 16 are best seen at the surgery. The practice will always try & accommodate patients under the age of 16 who need to be seen on that day.

---

Urgent Visits

Please tell the receptionist if you need a visit urgently. She will tell the doctor, who will probably speak to you directly to assess the degree of urgency of your call. After 6.00pm weekdays and at weekends, by telephoning the surgery you will be connected to the out of hours doctor.

Telephone Advice

Sometimes you may want advice on a health problem or medication and wish to talk to the doctor. If this is necessary the receptionist will allocate you a telephone consultation and be able to give you a rough guide as to when the doctor will be calling back.

Most days the Practice Nurse will triage calls when appointments are not available.