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Routine appointments may now be booked on the day,  there are also some appointments available for the next day and up to 2 weeks in advance although if requested by your doctor you may book further in advance.  Emergency appointments are booked the same day. Reception is open from 8.00am Monday to Friday - Telephone 0121 465 5739

Out of Hours Call:

0121 465 5739 Our out of hours service is provided by NHS 111. When the surgery is closed, by ringing the surgery telephone number, you will asked to telephone NHS 111 this is a free telephone number.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Sharing Data with the National Database


Do you want to share your medical information with the national database ?

Please find out more at the surgery with regards to this or pickup a leaflet from reception.

Confidentiality & Caldicott Principles

Confidentiality Policy Our promise to you

We will:

    • always endeavour to maintain patient confidentiality;
    •   not discuss confidential information with colleagues without patient consent (unless it is part of the provision of care);
    •   not discuss confidential information in a location or manner that allows it to be overheard;
    •   handle patient information received from another provider sensitively and confidentially;
    • not allow confidential information to be visible in public places;
    •   store and dispose of confidential information in accordance with the Data Protection Act 1998 and the Department of Health’s Records Management Code of Practice (Part 2);
    •   not access confidential information about a patient unless it is necessary as part of their work;
    • not remove confidential information from the premises unless it is necessary to do so to provide treatment to a patient, the appropriate technical safeguards are in place and there is agreement from the information governance lead or Caldicott Guardian;
    •   contact the information governance lead or Caldicott Guardian if there are barriers to maintaining confidentiality;
    •   report any loss, inappropriate storage or incorrect disclosure of confidential information to the information governance lead or Caldicott Guardian;
    •   if applicable, document, copy, store and transfer information in the ways agreed with other providers;


Caldicott Principles

    • Justify the purpose for which the information is needed
    •   Only use personally identifiable information when absolutely necessary
    •   Use the minimum personal identifiable information possible – if possible use an identifier number rather than a name
    •   Access to the information should be on a strict need to know basis
    •   Everyone should be aware of his/her responsibilities to respect patients confidentiality
    •   Understand and comply with the law. The most relevant legislation is the Data protection Act 1998, the Police & Criminal Evidence Act 1984 and the Human Rights Act 1998.

 30 July 2015

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